Need
further help ordering or suggestions for your order?
Firstly,
no matter what occasion, it's always best to send
gifts earlier than later. If you can send flowers
one day earlier this may not only make the recipient
of the flowers feel you are well planned and thoughtful,
it will also leave less room for error in case there
are any problems such as the person not being reachable
or problems in the address or any other unforeseen
problems on the day of the occasion.
Secondly,
what is even more important that the gift itself
is the thought. This is easier said than done. But
what you write in the greeting message is just as
important as the gift itself. Writing something
touching isn't always that easy but we suggest just
writing how you really feel and being as sincere
as much as you can. You are always welcome to ask
us for suggestions at anytime.
Lastly,
making someone who is important to you happy is
the goal. Their happiness in return is your happiness.
And if you think about it, your happiness is their
happiness. Thus, all being said, sincerity is the
key when sending a gift to someone.
Please do feel free to communicate with us if you
have any questions, concerns, issues, problems,
feedback and any other matters. We are always looking
forward to assist you and improve our services.
We welcome all comments as well. Thank you.
Choose
your item(s) ...
1) Click buy >>> 2) Add to cart
>>>3) Go to checkout >>>4)
Fill out form >>> 5) Click Continue
(go to Paypal) >>> 6) Complete
payment at Paypal.com >>> 7) Please
make sure you have received your payment
confirmation from both Paypal.com and Singaporeroses.com.
You
can also view our FAQs or review our site
map in case you are having trouble finding
something. Our website system has been designed
to make each and every order as simple and
easy as possible.
W e have replaced all voice telephone calls
with online chat which we believe is more
effective and efficient, easy to see order
numbers with less mistakes as everything is
in writing. Online chat also helps with language barriers. You may click on our Main Chat icon or you can also use the online chats below.
YAHOO MESSENGER, MSN, QQ, SKYPE: We
are online from 9am - 6pm Monday - Saturday.
On busy days we will be online longer. You
can go online and chat with us live using
Yahoo, MSN, QQ, and Skype. Yahoo account:
floristcare. MSN: floristcare@hotmail.com.
QQ: 644296521. Skype account: floristcare.
You may also click on the floating box "Web
browser Live Chat" to chat using your
web browser. If we are offline, please leave
us your Order number, email, and question.
Should there be a problem entering your order,
you may send us an email to WeCare@Singaporeroses.com with your order information and we will enter the order for you.
An email will be sent to you and please click the link provided in the email to make payment. You should received a confirmation of payment email once payment is completed. Please provide the following information and allow enough time for your order to be processed:
1. Your name and contact number
2. The item number you wish to order. The
item number can be found below the photo image.
3. Recipient's name and contact number. Important to verify the
address, especially when there is a problem.
4. Recipient's full address
5. Delivery date and time period. (a) Morning before noon -extra fee applies (b)11-7pm (c) 12-5pm (d) 5-7pm (e) Evening, after 7pm -extra fee applies.
6. Greeting message
7. Substitution preference. (a)Yes, can substitute if item unavailable (b)Yes, but let recipient know original ordered items and decide. (c)No, do not substitute and do not send the order if the item is unavailable.
8. Any other special instructions
Please let us know if you are unable or do not want to use Paypal. You may try to use Google Checkout as well which is also on our payment page. Both Paypal and Google Checkout accept most all forms of credit cards such as Visa, Mastercard and American Express. You may also make a bank transfer but the order will not be processed until the transfer process is completed. For payments by bank, please forward us the payment receipt. Google or Paypal will require you enter your billing address as the shipping address. Please just make sure you have entered the correct delivery/shipping address in our website Checkout form.
Click here to enter your order number to make payment.
If you have many orders to be sent at the
same day, you may use our SHORT FORM CHECKOUT
which is found at the checkout page under
the words Delivery Information.
If you have problems after clicking on the
BUY button, you can try the following: Please
go to TOOLS on the browser, then choose INTERNET
OPTIONS, then choose ADVANCED, click off SHOW
FRIENDLY HTTP ERROR MESSAGES, then click OK
and try again. The path again is: Tools
> Internet Options > Advanced > Click
off, show friend HTTP error messages >
click OK > try again. If this still
does not work you can email us your order
and we will manually enter it in for you.
For illustration, pleaseclick
here
If you receive a website error, please email
our Customer Care and we will have the
issue resolved promptly. Some of the errors
may be due to the web server problem. If you
are making an order and you receive a website
error when clicking on submit, you may check
your order login or check your email to see
if your order was processed. If you receive
an error while making an order, please notify
us as we may provide you a discount thanking
you for letting us know.
You
may send an SMS to our Customer Care and we will reply to you via SMS and/or Email. Please do see the instructions.
Write the word skype followed by a space
Write the skype username floristcare followed by a space
Write your text. Please include your contact number, email, and order number if you have one.
Send this message to the number +41762203200
Example 1: Skype floristcare I would like to send 12 red rose bouquet tomorrow. Please sms back at +12345678 or email me at abcdefg@myemail.com
Example 2: Skype floristcare Regarding my order XXXXXXXX I would like to change the delivery date and update my greeting message. John +12345678, abcdefg@johnsemail.com.
Note: If you do not receive a reply please do contact us via online chat or by email. SMS may be delayed or even sometimes not received properly.
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User: Floristcare 
User: Floristcare@hotmail.com.
User: Floristcare 