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Feedback:
-- Tan Beng Ti
Ratings: Customer
Service Friendliness - 5
; Customer Service Efficiency
- 4; Website Design - 3; Website Functions - 4; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 4; Overall Experience - 5;
Suggestion:
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Feedback:
-- HUA XIN
Ratings: Customer
Service Friendliness - -
; Customer Service Efficiency
- -; Website Design - 4; Website Functions - 4; Website User Friendliness - 3; Product Quality - - ; Shopping Experience - -; Overall Experience - -;
Suggestion:
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Feedback: I live in Bogota, Colombia and your website enabled me to send flowers to my mother who lives in Singapore on her birthday. Thanks!
-- James P Chynoweth
Ratings: Customer
Service Friendliness -
; Customer Service Efficiency
- ; Website Design - ; Website Functions - ; Website User Friendliness - ; Product Quality - ; Shopping Experience - ; Overall Experience - ;
Suggestion:
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Feedback:
-- Ken Lejtenyi
Ratings: Customer
Service Friendliness - 3
; Customer Service Efficiency
- 3; Website Design - 3; Website Functions - 3; Website User Friendliness - 2; Product Quality - 3 ; Shopping Experience - 2; Overall Experience - 2;
Suggestion: name the bouquets for what kind of flowers they contain. Calling a bouquet "smypathy" or "innocence" doesn't give an idea of what will be delivered.
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Feedback:
-- damien morot
Ratings: Customer
Service Friendliness - 3
; Customer Service Efficiency
- 3; Website Design - 2; Website Functions - 3; Website User Friendliness - 3; Product Quality - 3 ; Shopping Experience - 3; Overall Experience - 3;
Suggestion:
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Feedback: Great selection, great service. Keep it up.
-- Ajay Jeethan
Ratings: Customer
Service Friendliness - 5
; Customer Service Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion: Include more areas for delivery. The more accessible, the farther you would get noticed.
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Feedback:
-- Katja Dietzig
Ratings: Customer
Service Friendliness -
; Customer Service Efficiency
- ; Website Design - ; Website Functions - ; Website User Friendliness - ; Product Quality - ; Shopping Experience - ; Overall Experience - ;
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Feedback:
-- Pazu
Ratings: Customer
Service Friendliness - 3
; Customer Service Efficiency
- 4; Website Design - 3; Website Functions - 3; Website User Friendliness - 3; Product Quality - 3 ; Shopping Experience - 3; Overall Experience - 4;
Suggestion:
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Feedback:
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Ratings: Customer
Service Friendliness - -
; Customer Service Efficiency
- -; Website Design - -; Website Functions - -; Website User Friendliness - -; Product Quality - - ; Shopping Experience - -; Overall Experience - -;
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Feedback: i
-- CAMILLERI Mathias
Ratings: Customer
Service Friendliness - -
; Customer Service Efficiency
- -; Website Design - -; Website Functions - -; Website User Friendliness - -; Product Quality - - ; Shopping Experience - -; Overall Experience - -;
Suggestion:
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Feedback:
-- Bryon Mirto
Ratings: Customer
Service Friendliness - -
; Customer Service Efficiency
- -; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion:
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Feedback:
-- Emerson Santos
Ratings: Customer
Service Friendliness - 4
; Customer Service Efficiency
- 4; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 3 ; Shopping Experience - 3; Overall Experience - 3;
Suggestion:
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Feedback:
-- John C Eldridge
Ratings: Customer
Service Friendliness - 3
; Customer Service Efficiency
- 3; Website Design - 4; Website Functions - 4; Website User Friendliness - 3; Product Quality - 3 ; Shopping Experience - 3; Overall Experience - 3;
Suggestion:
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Feedback:
-- michel auger
Ratings: Customer
Service Friendliness - 5
; Customer Service Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback:
-- Joenard Ubias
Ratings: Customer
Service Friendliness - 5
; Customer Service Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback:
-- Jonathan P. Arcilla
Ratings: Customer
Service Friendliness - -
; Customer Service Efficiency
- -; Website Design - 3; Website Functions - 4; Website User Friendliness - 3; Product Quality - - ; Shopping Experience - 4; Overall Experience - 4;
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Feedback: thanks for your service .
I'm really happy and if I need anything else in the futur I use your service . Bye and thanks again
Michel A.
Edmonton Alberta Canada
-- michel auger
Ratings: Customer
Service Friendliness - 5
; Customer Service Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback: This is my first time ordering here and want to give some candid feedback. On the positive side, there is a wide variety of choices on the website which is nice. Response from the chat feature was almost instantaneous. There were no issues with delivery and online payment and my order was correct.
What wasn't so nice was that the 18 Simple Kisses I ordered looked a lot "cheaper" than on the website picture. The vase was a standard straight-up rectangle instead of hourglass, the arrangement was too verticle, and there cheap-looking ribbons added (presumably for Valentine's day) with corny wordings which I didn't appreciate. I guess I expected something more elegant and tasteful. Also, the roses were already too mature, and I only hope this is because of Valentine's Day demand/supply.
-- Larry Kwong
Ratings: Customer
Service Friendliness - 3
; Customer Service Efficiency
- 3; Website Design - 4; Website Functions - 3; Website User Friendliness - 4; Product Quality - 2 ; Shopping Experience - 4; Overall Experience - 3;
Suggestion: 1. Get a phone line. Communicating with customers thru email, web and chat may be cheaper and cool for some, but some customers prefer to explain over the phone.
2. Make sure the actual product doesn't deviate too far from the website picture without checking first with the customer. Some deviation is expected, but in my case it was too much and I believe well within the control of the person preparing the arrangement.
3. Add more detail in the web catalog description for each product so we know exactly what goes into each flower arrangement/bouquet.
4. Allow customers to click on the image to see a larger (and sharper image) so we can see finer detail of what goes into the product.
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Feedback: Greattt....
-- irianto lim
Ratings: Customer
Service Friendliness - 4
; Customer Service Efficiency
- 4; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 3; Overall Experience - 3;
Suggestion:
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Feedback:
-- Pritam Singh
Ratings: Customer
Service Friendliness -
; Customer Service Efficiency
- ; Website Design - ; Website Functions - ; Website User Friendliness - ; Product Quality - ; Shopping Experience - ; Overall Experience - ;
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